Refund Policy
Last updated 18 October 2026
The short version: you pay 50% to reserve your build and 50% only once your site passes the acceptance checklist we agreed in writing. If we miss an item and cannot fix it, you get back what you paid for that part. If we miss the launch date, your first three months of monthly fees are free.
Clients who signed before 18 October 2026 keep the refund terms they signed under, including the first-month guarantee where it applied.
The setup fee
| When | Refund |
|---|---|
| You cancel before work begins | Full refund of the deposit, no questions asked |
| You cancel after work begins | The deposit is not refunded. It pays for research and writing done for your clinic alone |
| Staging misses an item on the acceptance checklist and it is not fixed within 10 business days of your written notice | You may cancel that milestone and receive back what you paid for it |
"Work begins" means the day we start research or writing on your build, and we tell you that date in writing before we start. Your proposal includes two revision rounds; the acceptance checklist is what decides whether the build is done.
The launch-date guarantee
Your site goes live within 30 days of us receiving your complete content and any approvals your system needs. If we miss that for reasons within our control, your first three months of monthly fees are free. This is a fee waiver rather than a cash refund, applied to your first three invoices.
Monthly fees
Monthly fees are not refundable once the month has started. You can end monthly care at any time with 30 days' written notice, as set out in the Terms of Service. You serve out the notice period, and there is no penalty and no exit fee.
Ad campaigns
- Campaign management fees cover a minimum of 90 days from go-live and are not refunded within that period.
- If a required advertising approval is refused, the campaign part ends with no further management fee, and any campaign fee paid in advance for unstarted work is returned.
- Advertising budget is paid by your clinic directly to the platform, so it is never held or refunded by us.
- Official approval fees passed through at cost are not recoverable once submitted.
What is never refundable
- Your domain registration cost. The domain is registered in your clinic's name and stays yours, so the registry fee is not recoverable by us. You keep the domain.
- Third-party costs paid on your behalf with your prior approval and already spent.
How to claim
WhatsApp +60 11-1174 6416 or email imran.khalid@mrn.digital and say what you are claiming. Refunds are returned by the same method you paid, within 7 working days of being agreed.
If we cancel
If we end the arrangement for any reason other than non-payment or a content dispute, we refund the unused portion of your current month, and any payment made for work we have not yet delivered.
Your statutory rights
Nothing in this policy limits any rights you have under Malaysian law, including the Consumer Protection Act 1999 where it applies.
Questions
If anything here is unclear, ask before you pay, not after. WhatsApp +60 11-1174 6416 or email imran.khalid@mrn.digital.