Terms of Service

Last updated 18 October 2026

These terms cover what MRNdigital builds and runs for you, how you pay, who owns what, and how either of us can end the arrangement. Plain language on purpose. Your written proposal sets out your exact scope and price; where it differs from these terms, the proposal wins. If anything here is unclear, ask before you agree to it.

1. Who you are contracting with

MRNdigital is operated by Imran Khalid as a sole proprietor, registered with SSM as MRNDIGITAL SOLUTIONS (business registration no. AS0518976-W). Contact: imran.khalid@mrn.digital, +60 11-1174 6416.

"We" and "us" means MRNdigital. "You" means the clinic or business engaging us.

2. The free audit, calls and previews

• Requesting a Clinic Growth Audit, the audit call, and any private preview we show you are free and create no obligation on either side.
• Where an audit mentions advertising content, it is an observation checked against published KKM/MAB guidance, not legal advice and not a finding that any rule has been broken. Formal interpretation and approval sit with the Medicine Advertisements Board and your own advisers.
• A preview is a concept of your homepage, built at our discretion. It is not a finished website and does not include revisions.
• We may decline to work with a clinic, and we will say so plainly rather than leave you waiting.

3. Proposals and pricing

Systems start from RM2,500 setup plus RM400 per month. Every engagement is quoted in a written proposal that fixes the scope, the timeline, the setup fee, the monthly fee and what is excluded. Nothing is billed that is not in an accepted proposal or a quote you approved in writing.

Advertising budget is never part of our fees. Where your system includes paid ads, your clinic pays the advertising platform directly.

What monthly care covers

Exactly what your proposal lists. As a minimum: hosting, SSL, uptime monitoring, backups, the agreed allowance of small updates, and a monthly report. Work outside the allowance is quoted before it is done, and you approve the quote before we start. No quote, no charge.

4. Who owns what

This is the section most clients want in writing, so it is deliberately specific.

• Your domain. Registered in your clinic's name from day one. If you leave, it stays yours and you can point it anywhere.
• Your content. Your clinic name, logo, brand, photographs, treatment list, prices and any text you supplied.
• Your Google Business Profile, ad accounts and analytics. Opened in or owned by your clinic. We work inside them with your permission, which can be withdrawn at any time.
• The website. Yours once the setup fee is paid in full. Until then it is licensed to you for use while the engagement continues.

5. Payment

• Setup: 50% when you accept the proposal, which reserves your build slot. The remaining 50% when your site passes the agreed acceptance checklist on staging, before launch.
• Monthly fees start on launch day and are invoiced monthly in advance.
• If payment is more than 14 days late we will contact you. If it reaches 30 days late we may suspend our work and the site until the account is settled. We will always warn you before anything goes offline.
• Your domain will not be allowed to lapse because of a payment dispute. It is registered in your name and stays that way.

6. Our guarantees

Launch date

Your site goes live within 30 days of us receiving your complete content and any approvals your system needs. If we miss that date for reasons within our control, your first three months of monthly fees are free. Delays caused by late content, late feedback or third-party approval times move the date by the same amount.

Acceptance checklist

Your proposal includes a written acceptance checklist. If staging misses an item on it, we fix it at no charge. If an item is not resolved within 10 business days of your written notice, you may cancel that milestone and receive back what you paid for it.

After launch

Defects against the agreed scope that you report within 30 days of launch are fixed free. After that, fixes are covered by monthly care or quoted.

7. Paid advertising

• Ad campaigns run for a minimum of 90 days from go-live. The first weeks are spent learning what works, so shorter campaigns are not offered.
• Your clinic owns the ad account and pays the platform directly. A minimum budget is set in your proposal.
• Ads, and any landing page they point to, run only after any advertising approval your clinic requires is in place. Official approval fees are passed through at cost and quoted beforehand.
• A monthly spend ceiling and pause rules are agreed in writing before launch.
• Where we report results, we keep clicks, contact taps, enquiries and booked consultations separate. Booked consultations come from figures your clinic shares with us.

8. What we need from you

We can only build an accurate system with accurate information. You agree to provide:

• Real photographs of your premises, equipment and team, with the consent of anyone shown
• Correct treatment names, prices, opening hours and contact details
• Confirmation that practitioner names, qualifications and registration details are correct
• Approval of the copy and ads before they go live
• For ad campaigns: a named person who replies to enquiries during clinic hours

You confirm that any material you send us is yours to use and does not infringe anyone else's rights. Delays in supplying content will delay the build, and we will say so rather than guess and fill gaps with invented information.

9. Advertising and content compliance

Healthcare advertising in Malaysia is regulated, principally by the Medicine (Advertisement and Sale) Act 1956 and Medicine Advertisements Board guidelines, and by the Malaysian Dental Council Code of Professional Conduct for dental practitioners.

• We write your content and ads with those guidelines in mind. We avoid superlatives, guaranteed outcomes, treatment-result testimonials, before and after patient photographs, competitor comparisons and free-treatment offers.
• We do not use AI-generated images of patients, staff or premises presented as real.
• We do not claim that any content is "KKLIU-approved" or "KKLIU-compliant". That describes only an advertisement carrying an actual approval number. What we produce is written to be aware of those guidelines.
• You are the advertiser. Responsibility for what is published about your clinic, and for any regulatory approval it requires, rests with you and your registered practitioners.
• If you instruct us to publish something we believe breaches these guidelines, we will tell you in writing. If you still want it published, we may decline to build it.

We are not lawyers and nothing here is legal advice.

10. Cancellation

• Either side can end monthly care with 30 days' written notice, by email or WhatsApp. Monthly care has no minimum term.
• Ad campaigns cannot be ended before their 90-day minimum, except where an approval is refused, in which case the campaign part ends with no further fee.
• The final month is served out and is not refunded, except as set out in the Refund Policy.
• On the last day your domain, content and accounts stay with you, we remove our access to them, and a fully paid website is handed over as files within 3 business days.

We may end the arrangement ourselves if fees go unpaid, or if we are asked to publish content we consider unlawful or misleading. We would rather talk it through first.

11. Availability and support

Support requests receive a written reply within one business day. The response times for your engagement are written into your proposal.

We aim to keep your site online continuously and we monitor it, but we do not promise uninterrupted service. Hosting, domain registries, Google and Meta are third parties whose outages are outside our control. Where an outage is ours to fix, we fix it as a priority.

12. Liability

We are responsible for doing our work with reasonable care and skill. We are not responsible for business losses, lost patients, lost revenue or lost profits arising from the website, advertising performance or search engine ranking changes. Our total liability in any 12 month period is limited to the fees you paid us in that period. Advertising spend paid to platforms is not a fee paid to us.

We do not guarantee search engine rankings, traffic volumes, enquiries or patient numbers. Anyone who does is guessing. We commit to the work, not to Google's results.

13. Changes to these terms

We may update these terms. The current version is always on this page with the date at the top. Existing clients will be told directly about any change that affects them, at least 30 days before it takes effect.

14. Governing law

These terms are governed by the laws of Malaysia and are subject to the jurisdiction of the Malaysian courts. If a dispute comes up, we will try to sort it out directly first.